Terms & Conditions

Last Updated: June 2026

1. Acceptance of Terms

By accessing and using Kimmish AI, you agree to be bound by these Terms & Conditions. If you disagree with any part of these terms, you may not use the Service.

2. Description of Service

Kimmish AI is an AI-powered platform that provides pet owners with personalized pet health and wellness insights. The Service uses artificial intelligence to analyze pet information and vaccination records to deliver tailored recommendations.

3. User Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials
• You agree to provide accurate and complete information about yourself and your pets
• You are responsible for all activities conducted through your account
• You agree to use the Service in compliance with all applicable laws and regulations

4. Pet Data & Information

By providing pet information (name, breed, age, health records, vaccination history), you grant Kimmish AI permission to:

• Store and process this information to provide personalized recommendations
• Use this data to improve our AI models and service quality
• Maintain accurate records for your pet's health profile

5. AI-Generated Content

Kimmish AI provides AI-generated insights and recommendations based on the information you provide. These insights:

• Are not a substitute for professional veterinary advice
• Should be reviewed by a qualified veterinarian before making health decisions
• Are generated to the best of our AI's ability but may not always be accurate

6. Limitation of Liability

Kimmish AI is provided "as is" without warranties. We are not liable for:

• Any health decisions made based on AI recommendations
• Loss or damage to pets resulting from reliance on our Service
• Inaccuracies in AI-generated insights
• Service interruptions or data loss

7. Prohibited Activities

You agree not to:

• Use the Service for illegal purposes
• Attempt to gain unauthorized access to our systems
• Share abusive or discriminatory content
• Misrepresent yourself or your pets

8. Changes to Terms

Kimmish AI reserves the right to modify these Terms at any time. Continued use of the Service constitutes acceptance of updated Terms.

Data Governance Policy

Last Updated: June 2026

1. Data Classification

Your data is classified as follows:

• Sensitive: Personal identification, health records, vaccination history
• Operational: Usage logs, interaction data, preferences
• Aggregate: De-identified, anonymized data used for analytics

2. Pet Health Records Management

Pet vaccination and health records are:

• Stored securely with encryption
• Accessible only by you and authorized support staff when necessary
• Never shared with third parties without explicit consent
• Retained as long as your account is active

3. AI Training & Improvement

We use your data to improve our AI models:

• De-identified pet data may be used to train AI algorithms
• Personal identifying information is removed before any ML training
• You can opt-out of AI training use in your settings
• Aggregate insights help improve recommendations for all users

4. Data Access & Controls

You have control over your data:

• View all stored information about you and your pets
• Update or correct any information
• Download a copy of your complete data profile
• Export pet health records in standard formats

5. Data Retention Schedule

• Active Account: Data retained indefinitely until deletion requested
• Inactive Account (12+ months): You will receive notification; data deleted after 30-day grace period
• Account Deletion: All personal data permanently deleted within 30 days
• Backup Data: Retained for 90 days for disaster recovery, then destroyed

6. Data Deletion & Account Termination

When you request account deletion:

• All personal information is permanently deleted
• Pet profiles and health records are removed
• Your chat history and saved prompts are erased
• De-identified aggregate data may be retained for analytics

7. Compliance & Auditing

We maintain:

• Regular data protection audits
• Compliance with international privacy standards
• Data breach notification procedures
• Documentation of all data processing activities

8. Data Protection Officer Contact

For data governance inquiries, contact: support@kimmish.in

Data Privacy Policy

Last Updated: June 2026

1. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, address
• Pet Information: Pet name, breed, age, date of birth, health conditions, allergies, vaccination records
• Usage Data: How you interact with the Service, questions you ask, recommendations viewed
• Technical Data: IP address, browser type, device information

2. How We Use Your Information

Your information is used to:

• Provide personalized AI recommendations for your pets
• Maintain your pet health profiles and records
• Improve and optimize our AI models and Service
• Send service updates and important notifications
• Analyze usage patterns to enhance user experience

3. Data Security

We implement industry-standard security measures including:

• Encryption of sensitive data in transit and at rest
• Secure authentication mechanisms
• Regular security audits and updates
• Access controls and data protection protocols

4. Sharing Your Information

We do not sell your personal or pet information. We may share data:

• With service providers who help operate the platform (under data protection agreements)
• When required by law or regulatory authorities
• To protect our rights and prevent misuse of the Service

5. Your Privacy Rights

You have the right to:

• Access your personal and pet data
• Request corrections to inaccurate information
• Request deletion of your account and associated data
• Opt-out of promotional communications
• Know how your data is being used

6. Retention of Information

We retain your information as long as your account is active. You can request deletion of your account and associated data at any time through your account settings.

7. Third-Party Links

Kimmish AI may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

8. Contact Us

For privacy concerns or data access requests, please contact us at support@kimmish.in

Refund & Cancellation Policy

Last Updated: July 2026

1. Scope

This policy applies to Kimmish AI paid plans for pet owners, vets, and clinics, and to paid care interactions enabled through the platform, including chat-based and call-based sessions.

2. Subscription Billing and Cancellation

• Monthly plans: You may cancel at any time. Access continues until the end of the current billing cycle.
• Annual plans: You may disable auto-renewal at any time. Access continues until the annual term ends unless an eligible refund is approved under this policy.
• No retroactive cancellation: Cancellation stops future renewals only and does not automatically reverse completed charges.

3. Subscription Refunds

Refund treatment depends on plan type, usage, and local legal requirements:

• Unused new subscription (early window): Eligible for review when requested shortly after payment and when premium usage is minimal.
• Partially used subscription: May be considered for a prorated refund where applicable.
• Heavily used period: Usually non-refundable for the completed cycle.
• Renewals: If auto-renewal is charged, contact support quickly for review. Approved cases may be fully or partially refunded based on use since renewal.

4. Consult, Call, and Premium Interaction Payments

• Before service starts: Eligible for cancellation and refund.
• After service delivery begins: Generally non-refundable, including completed advice sessions, active chat consults, or connected voice/video consults.
• Technical failure: If a platform issue prevents meaningful service delivery, users may request review for credit, rebooking, or refund.

5. Owner and Vet Cancellation Rules for Scheduled Consults

• If the owner cancels before the session starts, refund eligibility depends on timing, session status, and provider allocation.
• If the vet is unavailable or a consult cannot be delivered, owner charges may be refunded or credited.
• Repeated late cancellations or misuse may lead to restricted booking privileges.

6. Chargebacks and Payment Disputes

If a payment dispute or chargeback is raised, Kimmish AI may submit verification records, including billing timestamps, usage/session metadata, chat records, and system logs, to validate legitimate charges.

7. Payout Hold and Settlement (Vet Side)

• Consult revenue may be held for a settlement window (for example, 7 to 14 days) before release.
• Payouts may follow a weekly or biweekly schedule.
• Minimum payout thresholds may apply to reduce payment processing overhead.

8. Processing Timeline

• Refund requests are typically reviewed within 5 to 10 business days.
• Once approved, bank/card posting timelines depend on the payment provider and may take additional business days.

9. How to Request a Refund or Cancellation Review

Submit a request through the Support section in your account settings or email support@kimmish.in with your account email, payment reference, transaction date, and reason for request.

10. Policy Updates

Kimmish AI may update this policy to reflect pricing changes, product updates, payment provider requirements, and legal compliance obligations. Updated versions will be posted in the policy section.